Privacy Policy

Last updated: 11 October 2026

Important: This draft must be checked against the actual Shopify settings, installed apps, analytics tools, payment providers and marketing services used by FIGURIAN before publication.

1. Who We Are

FIGURIAN is an online store operated by an individual in Ireland.

Store name: FIGURIAN
Operator: Michelangelo Gelardi
Address: 17 Hollywoodrath Court - Hollystown, Dublin 15
Email: info@figurian.com

For privacy enquiries, contact us using the email address above.

2. Personal Information We Collect

Depending on how you use our website, we may collect the following categories of personal information:

  • Contact details, including your name, email address and telephone number where provided.
  • Billing and delivery addresses.
  • Order details, including products purchased, order history and transaction references.
  • Payment-related information made available to us by our payment providers.
  • Communications you send to us, including customer support enquiries.
  • Technical information, such as browser information, device information, IP address and website usage data, where collected through the services and technologies used by the store.
  • Marketing preferences and consent records, where applicable.

We do not intentionally collect personal information that is unnecessary for operating the store.

3. How We Use Your Information

We may use personal information for the following purposes:

Processing orders

  • Confirming and fulfilling purchases.
  • Arranging delivery.
  • Processing refunds and returns.
  • Providing order updates.

Customer support

  • Responding to enquiries.
  • Resolving order problems.
  • Communicating with customers about their purchases.

Operating and protecting the website

  • Maintaining store functionality.
  • Detecting fraud and security issues.
  • Preventing misuse of the website.

Legal and administrative obligations

  • Maintaining transaction records.
  • Meeting applicable accounting, tax and legal requirements.
  • Responding to lawful requests from public authorities.

Analytics and marketing

  • Understanding how visitors use the website.
  • Measuring marketing performance.
  • Sending promotional communications where permitted.

Analytics, advertising and other non-essential tracking technologies will be used in accordance with applicable consent requirements.

4. Legal Bases for Processing

Where required by the General Data Protection Regulation (GDPR), we rely on one or more of the following legal bases:

  • Contract: Processing necessary to fulfil an order or take steps requested before entering into a contract.
  • Legal obligation: Processing necessary to comply with applicable laws.
  • Legitimate interests: Processing necessary for legitimate interests such as website security, fraud prevention and reasonable business administration, where those interests are not overridden by your rights.
  • Consent: Processing based on your consent, including where consent is required for certain marketing or tracking activities.

Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

5. Shopify and Other Service Providers

Our online store is hosted on Shopify.

Shopify and other service providers may process personal information on our behalf or independently in accordance with their respective roles and terms.

Depending on the services enabled, these providers may include:

  • Shopify, for online store hosting, checkout and store operations.
  • PayPal and other payment providers enabled at checkout.
  • Shipping and delivery providers.
  • Analytics and marketing providers.
  • Email and customer communication services.
  • Security, fraud prevention and other applications installed on the store.

We will disclose or share personal information only as appropriate for the relevant purpose, in accordance with applicable law and the arrangements governing those services.

Please consult Shopify's own privacy information and the privacy notices of relevant third-party providers for further details about their processing activities.

6. Payments

Payments are processed through the payment methods available at checkout.

Payment providers may collect and process payment information directly under their own privacy policies.

We receive the order and transaction information needed to manage your purchase, but we do not intentionally store complete payment card details ourselves.

7. Sharing Personal Information

We may share personal information with service providers where necessary to operate the store, process payments, fulfil orders, deliver products, provide customer support or meet legal obligations.

We may also disclose information where required by law or where reasonably necessary to protect the rights, property or security of the store, its customers or others.

We do not state that we sell personal information to third parties.

8. International Transfers

Some service providers may process personal information outside the European Economic Area.

Where personal information is transferred internationally, the transfer will be subject to the safeguards required by applicable data protection law, where those safeguards are necessary.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, tax obligations, dispute resolution and legal compliance.

The applicable retention period depends on the type of information and the reason it is held.

10. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request erasure of personal information in certain circumstances.
  • Request restriction of processing.
  • Object to certain processing.
  • Request data portability where applicable.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with the Irish Data Protection Commission.

To exercise your rights, contact info@figurian.com.

We may need to verify your identity before responding to certain requests.

You can find information about the Irish Data Protection Commission at www.dataprotection.ie.

11. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential store functionality, remember preferences, measure performance and support marketing activities.

Strictly necessary cookies may be used where permitted without consent.

Non-essential cookies and tracking technologies will be activated only in accordance with applicable consent requirements.

You can manage your cookie preferences using the consent tools provided on the website, where available.

Please note that disabling certain cookies may affect some website functions.

12. Marketing Communications

Where permitted, we may send promotional communications if you have subscribed or otherwise provided valid consent where required.

You can unsubscribe from marketing emails using the unsubscribe link in the message or by contacting info@figurian.com.

Transactional communications, such as order confirmations and shipping notifications, may still be sent where necessary to fulfil your purchase.

13. Children's Privacy

Our store is intended for adults purchasing hobby products. We do not knowingly seek to collect personal information directly from children for marketing purposes.

If you believe that a child has provided personal information to us inappropriately, contact us so that we can assess the request.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes to the website, our services or applicable legal requirements.

The latest version will be published on this page with its updated date.

15. Contact

For privacy-related questions or requests:

Email: info@figurian.com